Make Sure It Fits
Furniture – Important Checks BEFORE Ordering
It is your responsibility to measure accurately all doorways, ceiling heights and staircases. For your convenience we provide clear and approximate sizes of all our furniture on our website. Many of our furniture is handmade and therefore measurements may vary by 1-2cm. Please allow for this.
ADEQUATE FLOOR PROTECTION – Please ensure you have placed adequate covering to protect your lovely flooring or carpets. Due to health and safety the delivery team cannot remove any clothing or footwear.
BREAKABLE OBJECTS – Knocks and falls sometimes happen so it’s always best to remove anything that might break, or get damaged along the delivery pathway before the team arrives.
ACCESS IN PROPERTY – There is nothing worse than having your products delivered just to find it doesn’t fit in or around your home. Always look out for twisty passages, low doorways and dog-leg stairs. You also need to make sure our delivery van can make it close enough to your home. Please speak to us beforehand if you’re not sure. If we can’t deliver to your requested room we will either leave the furniture at a place convenient to you, or we will take it away (lost delivery fees and restocking fees may apply). Should our logistics team feel that there is a danger to your property and equally to them in delivering large items upstairs, they may refuse to do so.
ACCESS ISSUES AND CUSTOMER DECLARATION – We encourage our drivers to go above and beyond to make sure your delivery goes as smoothly as possible, but sometimes their dedication to help get your sofa in place could result in an accidental mark or two on your walls if your access is very narrow. The delivery team may ask you to sign a declaration saying that you understand and are happy for them to proceed with the unlikely chance that something may get damaged or marked. If you would prefer not sign this then we will only be able to deliver the goods to your front door.
PARKING – If your property has parking restrictions, it’s very important that you let us know in advance so we can plan. If a parking permit is required, you must arrange this. Any problems with parking availability which result in a failed delivery or parking ticket, will be chargeable to the customer.
FAILED DELIVERIES – Failed deliveries unfortunately come with a cost. With route planning, vehicle space allocation, drivers road time, there are costs which we cannot claw back. If you need to make changes to your delivery date, please give us plenty of notice so we can avoid lost fees. A minimum of 48 hours notice is required to cancel or re-schedule a delivery to avoid incurring extra fees.
***PLEASE ENSURE TO CHECK YOUR ITEMS BEFORE ACCEPTING DELIVERY**
[1 or 2 man delivery] Once your item(s) arrive, you have must check your item(s). As soon as you have signed for your item(s) you have accepted that you are happy with the item.
Please allow yourself time to do this as we cannot accept any claims for damaged or faulty items after the delivery driver has left your premises and the Item is now in your care.